Reservations Agent Intern
Location: InterContinental Paris Le Grand – Paris
About us:
Facing the Opéra Garnier, InterContinental Paris Le Grand embodies the timeless elegance of both historic and modern Paris. Listed as a historic monument, it offers an immersive experience in the heart of the capital, showcasing iconic heritage, French art de vivre, and exceptional gastronomy at Café de la Paix. Recently restored, Le Grand Hôtel reveals the charm of a contemporary Belle Époque, shining a radiant light on Paris.
Job Description:
As a Reservations Intern, you will actively contribute to optimizing room sales and hotel services. You will handle client requests (phone and written) and ensure a personalized, high-quality service aligned with company standards.
Main Responsibilities:
Under the supervision of the Reservations Manager, your tasks include:
- Deliver an excellent level of service in line with department standards
- Handle phone calls and written requests with efficiency and personalization
- Ensure timely and high-quality client communications (quotes, confirmations, contracts)
- Propose alternative solutions when necessary (dates or group properties)
- Maintain and develop the Virtuoso database
- Support commercial actions in collaboration with Sales
- Develop and monitor VIP/Prestige client data
- Master room product knowledge and sales arguments in French and English
- Stay informed about events impacting hotel activity
- Promote all hotel services and offers
Profile:
- Hospitality student
- Fluent English required
- Strong customer service mindset
- Excellent interpersonal skills
- Attention to detail and organization
Benefits:
- Staff restaurant
- 100% transportation reimbursement
Salary: €693 gross per month
How to apply?
If you would like to grow within an iconic Parisian establishment and develop your skills in a demanding and rewarding environment, we would be delighted to meet you.
Please submit your application, including your CV and cover letter.
Paris Le Grand is an equal opportunity employer. All applications will be considered without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.