Reservation Department Apprentice
Location: InterContinental Paris Le Grand – Paris
About us:
Facing the Opéra Garnier, InterContinental Paris Le Grand embodies the timeless elegance of both historic and modern Paris. Listed as a historic monument, it offers an immersive experience in the heart of the capital, showcasing iconic heritage, French art de vivre, and exceptional gastronomy at Café de la Paix. Recently restored, Le Grand Hôtel reveals the charm of a contemporary Belle Époque, shining a radiant light on Paris.
Job Description:
As an apprentice in the Reservations Department, you will play an active role in optimizing room and hotel service sales. You will efficiently and personally handle phone and written requests, ensuring a level of service that meets our corporate standards. You contribute to client satisfaction and loyalty with your service orientation, courtesy, and diplomacy.
Main Responsibilities:
Under the supervision of the Reservations Manager, your tasks include:
- Delivering optimal service quality in line with department goals
- Responding promptly and professionally to phone calls, qualifying each request, and providing personalized responses
- Sending client documents (requests, confirmations, contracts...) within deadlines, with careful attention to detail and form
- Offering alternatives in case of unavailability (other dates or IHG hotels)
- Updating the Virtuoso database and maintaining privileged relationships with key agents for Parisian hotels
- Participating in commercial actions (mailings, calls, campaigns) in collaboration with the External Sales Department
- Developing and tracking Prestige customer statistics
- Mastering the room offer and sales arguments in both French and English
- Knowing the competition to anticipate objections
- Staying informed about events affecting the hotel (conferences, fairs, etc.)
- Promoting other hotel services, following rate and contractual procedures (companies, agencies, etc.)
Profile:
- Student at a hotel or business school under an apprenticeship contract (12 to 24 months)
- Fluent in English
- Service and luxury oriented
- Excellent client relations
- Strong verbal and written communication
- Organized and detail-oriented
Benefits:
- Health insurance fully covered by the employer
- Monthly food allowance of €185.68
- Access to the staff restaurant "Les Coulisses" or option to bring your own meal
- Paid compensatory days for holidays worked (after one year of service)
- 100% Navigo pass coverage or fuel allowance up to €75 with proof
- €200 referral bonus for each successful recommendation
- Access to employee and family discount rates in over 6,500 IHG hotels worldwide
How to apply?
If you are ready to join a world-class team at a renowned 5-star hotel, contact us. You can include a cover letter expressing your passion for hospitality and relevant experience. We look forward to meeting you and discovering how you can contribute to our continued success.
Paris Le Grand is an equal opportunity employer. All applications will be considered without discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.